Squeezly

Terms of service

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These terms apply when an agency or a creator uses Squeezly. By creating a workspace or using the service, you agree to them for the business you act for, and you confirm that you may do so. Squeezly is a service for businesses and is not offered to consumers.

1. Who we are

In these terms, "we", "us" and "our" mean Squeezly, the provider of the service, and "you" means the agency or creator that holds the workspace.

Squeezly is an independent service that works with Fanvue through Fanvue's official API. Fanvue does not operate it, and your use of Fanvue remains subject to Fanvue's own terms.

2. The service

Squeezly is a hosted AI chat assistant for Fanvue. After you connect a creator account and switch the AI on, it reads that account's chats and writes and sends messages to fans in the creator's voice, on your behalf. It welcomes new followers and subscribers, replies, follows up when a fan goes quiet, and offers pay-per-view content from the creator's own vault at the prices you set. It steps back when a member of your team writes in a chat.

It also gives your team the means to supervise the AI: a view of every chat, switches per creator and per chat, an emergency stop, an audit trail and alerts when a chat needs a person.

3. Accounts and workspaces

  • You sign up with an email address and create a workspace for your business. One email address belongs to one workspace.
  • You are responsible for the people you invite, their roles and what they do in your workspace, and for removing access when someone leaves your team.
  • Keep sign-in details confidential, and tell us at once if you think an account has been misused.
  • The information you give us must be accurate, and everyone who uses your workspace must be at least 18 and acting for your business.

4. Connecting Fanvue

  • You connect Fanvue by authorising Squeezly on Fanvue's own sign-in and consent screen (OAuth), with your agency login or with a creator's own login. We never ask for a Fanvue password and never receive one.
  • By connecting a creator account, you confirm that you have the right to connect it and to have messages written and sent on that creator's behalf through the service.
  • You, or the creator, can revoke the authorisation on Fanvue at any time. The service then stops working for that account.

5. Acceptable use

You must use the service in line with Fanvue's terms and content policies and with the laws that apply to you. In particular, you must not:

  • use the service in connection with anyone under 18, or with any content involving minors;
  • use it to send, offer or sell illegal content, or content you have no right to use;
  • try to move fans, conversations or payments off Fanvue, or instruct the AI to do so;
  • try to get around the service's safety rules, its limits or our review;
  • try to access another workspace's data, or interfere with the service or its security.

The service has built-in safety rules: it freezes a chat and hands it to a person on your team on signs of a minor, of coercion or of someone in danger. A person must read a frozen chat before it is released.

6. Your responsibilities for AI-generated messages

The AI writes from the profile, scripts, media, prices and settings you give it, and its messages are sent in the creator's name. You remain responsible for them, and in particular for:

  • reviewing your set-up before the AI goes live, and keeping it accurate afterwards;
  • using Practice and test mode to check how the AI writes for each creator;
  • human oversight: reading alerts, handling chats that are handed to a person, and switching the AI off when something is not right;
  • meeting any transparency or disclosure obligations towards fans about the use of AI chat, under the laws that apply to you and under Fanvue's rules.

We make no promise about whether a fan can tell that a message was written by AI.

7. Fees

The fees for the service are those agreed with you, or those shown on Fanvue's consent screen before a creator connects. Where a creator has accepted a revenue share on that screen, the share of what the AI sells is collected by Fanvue. We do not take payments from fans.

Fees agreed with you directly are payable as agreed and exclude taxes unless we say otherwise. We will give you notice before we change them.

8. Review, suspension and termination

  • A new workspace starts in test mode: the AI drafts and nothing is sent. We review each new workspace before its AI may go live, and we may ask for more information or decline.
  • We may suspend a workspace or stop its AI if we reasonably believe that these terms or Fanvue's rules are being broken, if there is a risk to fans, creators, other customers or the service, or if the law or Fanvue requires it. Where we can, we say why and give you the chance to put it right.
  • You may stop at any time: switch the AI off, revoke access on Fanvue and request deletion of your workspace.
  • We may end the agreement by giving you reasonable notice, or at once after a serious or repeated breach.

9. Data and confidentiality

Our privacy policy describes how personal data is handled. For the fan and creator data in your workspace, you are the controller and we act as your processor, on the instructions set out in these terms and in that policy. We process chat data only to provide the service to you, and each workspace's data is isolated from every other workspace's.

Your content stays yours, and you allow us to use it as far as needed to run the service for you. The service itself, including its software and design, stays ours. Each of us keeps the other's non-public information confidential.

10. Deleting your workspace

A workspace admin can request deletion of the workspace and its data from Settings at any time, and we act on a request promptly. Deletion removes the workspace's data, including profiles, scripts, the notes and messages kept from chats, stored Fanvue tokens and your team's sign-ins, and it cannot be undone. Copies in backups age out on their normal schedule. Nothing on Fanvue itself is deleted.

11. AI output and no guarantee of results

AI-generated messages can be wrong, unsuitable or simply different from what you would have written. We work to keep the AI within your set-up and the built-in rules, but we do not guarantee that every message will be accurate or appropriate. Nor do we guarantee any level of replies, sales, revenue or fan retention. You decide whether, where and when the AI runs.

12. Disclaimers and liability

We aim to keep the service available, but we provide it as it is and as available, and it depends on services we do not control, such as Fanvue's API and AI model providers. To the extent the law allows, we give no warranties other than those stated in these terms.

Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, for intentional or grossly negligent harm, or for death or personal injury.

Subject to that, neither of us is liable to the other for lost profit, lost revenue or lost business, or for indirect or consequential loss. Our total liability to you for all claims arising in any twelve-month period is limited to the fees we received for your workspace in that period.

If a third party brings a claim against us because of your content, your instructions to the AI, or your breach of these terms or of Fanvue's rules, you will cover our reasonable costs and losses.

13. Changes to the service and to these terms

We may change or improve the service, and we may update these terms. We will post updated terms on this page with a new date and, where a change materially affects you, tell a workspace admin by email or in the app a reasonable time before it takes effect. If you do not agree, you can stop using the service and request deletion of your workspace. Using the service after a change takes effect means you accept it.

14. Governing law and courts

These terms are governed by the law of the place where we are established. The courts of that place have jurisdiction over any dispute arising from these terms or the service, unless mandatory law says otherwise.